Toys R Us Saga, Cont'd...

I was so hoping not to have to do this.  Really, I thought by now this incident would be a memory.  A lesson learned, but a memory at worst.  But unfortunately, that is not so.

Two weeks ago I wrote about my experience at the large toy chain.  In short, I was offered a "value card" (a promo which doesn't exist), had the feeling we were being signed up for a credit card, told the cashier to void all sign-ups for anything, paid in cash, and left the store.  A few days later, say hello to my new Toys R Us credit card.  After canceling the card, and disputing the charges on it, I put this out of my mind, waiting for the store's apology and assurance that this had been taken care of, and from Mastercard, saying the charges were reversed and to enjoy my holidays.

Neither call has arrived.

In fact, the only thing that has arrived is a bill from my new Toys R Us credit card in the amount of $978.21.  Yes, you read correctly.  Not only did I not sign-up for this credit card, not only did I pay in cash for the $70 I spent that day, not only have all communication between me and the store/credit card company gone stealth, but it's holiday time, and I'm sitting with these charges that I did not incur.

But worst of all, I feel violated.

Look, I am not that person in a restaurant who complains to a manager about bad service.  Nor am I that woman who is loud about errors in a store, simply because it is never my intention for anyone's job to be in peril as a result of my complaint.

But someone needs to pay for this fraudulent activity - and soon.  Because until this incident is rectified, Toys R Us and me?  Not friends.

Comments

[Elle]

Wow! That's pretty bad. I hope you can get this straightened out without too much hassle and frustration.

[Jenn]

ACK! That is horrible!! I hope TRU rectifies that problem soon. what a mess.

[Christy]

Did you talk with that store directly? Seems like it's less of an issue with Toys r Us specifically and more of an issue of a bad employee who should be arrested for fraud. Of course, Toys r Us should be doing SOMETHING.

[kristen]

So did they assume it was the clerk that made the charges with it? Thats awful and I hope they fix it for you

[Alicia]

I can't even believe it! That's downright shocking, and I hope you are able to get it rectified without too much struggle. That's enough to make reconsider shopping at Toys R Us until they show some integrity and take care of this horrible situation. I'll waiting anxiously to hear the all clear from you.

[Leeanthro]

My credit card number was stolen and a Toys 'R Us store allowed almost $1000 in charges WITHOUT the physical credit card.

[Amy Trusler]

Ugh! What a pain!

A few years back the same thing happened to my brother in law at Ikea. He applied for a credit card and was declined. One month later he got a big fat bill for things he didn't purchase. Unfortunately there are some bad seeds out there. No fault of Ikea or Toys R Us I am sure, but ugh! How can you trust people?

I don't use credit cards at all anymore but if I did I would probably not do it again. Are those store clerks that are taking your most personal information given background checks??

[joni]

wow that would have me really upset...sounds like you are being calm and patient with the whole situation. what a scam!

[Christine @ Boston Mamas]

Unbelievably bad business practice that clearly will come back to bite them.

I'd say I'm surprised that this wasn't resolved when the higher up contacted you, but sadly I am not. Keep up the convo on it!

[Joe Schmoe]

I just wanted to mention that the Value Card promo does in fact exist.. It's their new Rewards program, and it's completely free. You get coupons and gift cards in the mail based on points you get by spending money in their stores. Just present your Rewards card at the beginning of the transaction for the cashier to scan.