I got a message today from the rep at Toys 'r Us corporate that the charges I never incurred on the credit card I never signed up for were indeed deemed fraudulent and that I was not responsible for any of them. While I am relieved that this annoying situation is now done, I have to say that I don't feel like the toy chain and I will be getting back together any time soon, and I'm not feeling any better than I was a month ago when I last posted about this.
To make a long story short, I was fraudulently signed up for a Chase Toys 'r Us credit card while at the checkout counter in November, realized what was going on, told the cashier to cancel any and everything she may have signed me up for, paid in cash for my stuff, and left the store, annoyed. A week later, my shiny new Chase Toys 'r Us credit card arrives in the mail, two weeks after that, a bill in the amount of $978.21.
But I'm over all that. My irritation is not about this scheme that occurred as a result of a desperate, unethical and criminal Toys 'r Us employee. I'm annoyed at how it was handled by the major corporation. Let me start by stating that it took the company almost TWO MONTHS to actually resolve this case. Two months during which I exchanged emails with an alleged high-ranking employee over there (who was very helpful at first but neglected to respond to my final email on Jan. 5th in which I asked for some guidance since no one had a clue what was going on with the case), phone calls with an initially very on-top-of-it rep who since disappeared until I fished out her phone number and got her on the phone, a credit card company who transfered me from department to department in an obvious game of customer volleyball, and a few I'm-very-sorry's from people who might've been somewhat sorry, but would be glad to put the phone down.
In the end, the matter is resolved, I'm glad to say. So kudos (I guess) to TRU for getting that done. I just wonder if the tables were turned - say, a member of my family unlawfully acquired $978.21 worth of their merchandise - would they be so patient as to give me TWO MONTHS to figure it out? Doubtful.
So, Toys 'r Us, thanks for the voice mail that I'm not being held responsible for the charges I didn't incur on a credit card I never signed up for, but you won't be seeing the whites of my eyes in your stores again. Matter of fact, I sincerely hope the CPSIA relaxes their rules on handmade goods because going forward I'm going to spend my money in places where my patronage is actually appreciated. Small businesses that actually care about their customers.
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