The Daily Grind of a Work @ Home Mom...

A Giveaway at Skimbaco's Blog

Alex Casey Baby is doing a giveaway with Skimbaco Blog - we're giving away a pair of BabyLegs to one lucky reader.  Head over there to enter!

  BTW - I've come up with a new way to use BabyLegs!  I put them on my daughter for naps.  It's summertime which means dresses and onesies.  Rather than changing her clothes, I throw on a pair of BabyLegs to keep her warm.  She loves them too!

A WAHM Feature on ME!!

Though I blush as I write this, I'm super proud to say that I've been featured on today's edition of The WAHM Spot!  The WAHM Spot spotlights a different work-at-home-mom but more than that, it offers info on how to become a WAHM, including resources and info on how other WAHMs got started in their businesses and how they juggle work and family at home.  Another wonderful aspect of the WAHM Spot is their The Spot Resource Page, which consists essentially of tools to help and guide you as you build and grow your business!  Check it out!

 

What do you think?

I'm on vacation with my family.  But really, has the original definition of vacation gone out the window with the invention of the Blackberry?  I'm feeling like it may have, since I have had several interruptions to my fun and relaxation since Sunday.

Here's the story.  My '

Berry b

uzzes yesterday afternoon while I'm laying on the beach with my kids.  I find I have an email from a customer that goes like this:

         "Placed an order online last week and wondering if it was received by you as I’ve never received any kind of confirmation."

I respond to the customer that something must have gotten lost in cyberspace, as I hadn't received any order from her, and I'm so sorry, but would she mind re-sending it.  Oh, and to copy it into the body of an email as well, just in case.

Within minutes, there's a new email in my inbox.

          "Never mind."

Huh?  I'm getting the feeling this customer isn't pleased, but I'm not sure how to explain that technology isn't perfect without it sounding like I'm making an excuse.  I dig in the back-end of my web-store and find her order.  So I write to let her know that I've located her order, and how sorry I am and I offer her 10% off on the order and she's already getting free shipping TO CANADA. 

Her response:

         "If you've already charged my credit card then you can ship the items that are available.  (There was a backorder on three items).  No thanks to the 10% discount, that's more of an insult than anything..."

UM, WHAT???  I don't know about you, but I've never met a discount that insulted me.  Not only that, but I'm shipping to you FREE OF CHARGE to

CANADA

.  For an error that occurred as a result of  technology??? 

My response:

          "I have not charged your credit card since I do not charge until I ship. I can't imagine why a discount would be insulting, but you are clearly unhappy with something. Unfortunately your order was delayed due to technology, no fault of my own. I will gladly cancel your order."

My husband thought that I should've taken the money, sent the order and been done with it.  To me, I felt personally offended since customer service is my #1 priority at Alex Casey Baby and I take it very seriously.  I wonder where this person thinks she will be offered a discount as well as free shipping - did I mention it was to

CANADA

??  Anyhow, I felt like this customer was not treating me with respect and honestly, my own dignity got in the way of servicing this customer as well as discounting the order. 

So what do you think?  Would you have done what I did or would you have bitten the bullet and smiled smugly as you ran her credit card?

Back to my vacation now, I promise.  J

And The Winner Is...

Congrats to Kristinia on winning the Slide diaper bag by Go Gaga!  With a new little one on the way, it'll definitely come in handy.

For the rest of you, now you know about this great new product so get with it and get yourself one at www.gogagalife.com and coming soon to www.alexcaseybaby.com!

BabyLegs Have Summer Uses Too!

BabyLegs are one of Alex Casey Baby's most popular products and even though it's hot out, they are as useful as ever.

• It’s hot outside and you’ve got Baby in a onesie in the stroller. Then you go into a mall or grocery store – where the air conditioning is on and it’s about 30 degrees colder – whip out BabyLegs for Baby’s arms, Baby’s legs, and Mom’s arms, and voila! keeps the chill off and takes up no room at all in the diaper bag.
• Stop at the park on the way home so the kids can play while Mom takes a breather, and whip out the BabyLegs for their arms and legs and “Look Mom, No Sunburn!” or gravel burns or whatever…
• They’re great for playing baseball and soccer (adults, too).
• They change the look of a short sleeve shirt on anybody: adults, kids, boys, and girls.
• They’re great over casts (boo) especially for kids
• They’re great in nursing homes and hospitals, which never have the temperature right; BabyLegs go on and off so easily.
• BabyLegs make a perfect baby shower gift idea! Show them tied to a gift with a pretty bow or show them alongside baby shower cards.
• Wear your Babylegs on your arms when you’re driving to keep your window-side arm from getting sunburned.

This is such a great time to get a pair or two since Alex Casey Baby is having a Summer Sale!  Choose your own sale - save 15% off your order (promo code: fifteen) or $9.50 off shipping (promo code: shipping).  Offer ends 7/18/08.

 

Second Bi-Annual “You Choose Your Sale” at Alex Casey Baby

 

Choose your sale!  Save either 15% off your entire order OR $9.50 off shipping!  You decide!

Alex Casey Baby

Enter promo code fifteen for 15% off

Enter promo code shipping for $9.50 off shipping

Offer valid until 7/18/08

Thanks Pinks & Blues!!

Thanks to Audrey at Pinks & Blues for a beautiful review of Alex Casey Baby sleep sacks!  Read the entire review here. 

PS - there's a 15% discount code at the bottom...  !!

Be Fabulous North of Boston!

Come check out this event on Thursday night, it looks like it's going to be so much fun AND we'll be there with our Alex Casey Baby line!

Alex Casey Baby Comes To YOUR House!

Alex Casey Baby does in-home boutique parties in the Boston area!! 

What is an Alex Casey Baby boutique party?

It's a great way to get your girlfriends together for a fun "ladies night"!  We transform your living room into a boutique showcasing our beautiful products.  A discount is extended on stock in the "boutique" and anything can be special ordered as well. 

An Alex Casey Baby boutique party is appropriate for baby showers, new moms groups, or simply a girls night out!

Parties can be scheduled during the day or in the evening.  A minimum of 12 shoppers is recommended, but we can accomodate as many as you can!  Once your guests arrive, sit back and enjoy your party!

Why do I want to host?

Hosts receive the following in FREE stuff:

• Sales up to $700: get 10% of the total in merchandise.
• Sales $701-$1400: get 15% of the total in merchandise.
• Sales $1401+: get 15% of the total in merchandise plus one 1/2 priced item.

Plus, IT"S REALLY FUN!!

If you're interested in hosting a boutique party, please email me!!

Meredith Viera Loves Her Zoobie Pet!

How cool is it that Meredith Viera has a Zoobie Pet!  I LOVE and ADORE Zoobies which is why we sell them at Alex Casey Baby!  Read Meredith's blog about her monkey here.

Oh, and save 10% off a Zoobie Pet or anything else at Alex Casey Baby by entering promo code "loveit" at checkout.